Cartizo operates the online store available at cartizo.online. Through the website, customers may browse and purchase products offered by Cartizo.

These Terms apply to your access to the website and to purchases made through the website. Product-specific information, availability, pricing and applicable policies shown at the time of purchase also form part of the applicable transaction.

You may use Cartizo only for lawful purposes and in accordance with these Terms and applicable laws.

• You must provide information that is accurate and not intentionally misleading.
• You must not use the website for fraud, abuse, unlawful activity or unauthorized access.
• You must not interfere with website security, functionality or infrastructure.
• You must not attempt to introduce malicious code, automated abuse, scraping or other harmful activity.
• You must not use Cartizo's content or branding without appropriate authorization.

If you are placing an order for a child, the order should be placed by a parent, guardian or other authorized adult.

We aim to present product names, descriptions, images, specifications, availability and other product information as accurately as reasonably possible.

Product colours, appearance and dimensions may vary slightly because of device displays, photography, manufacturing variation or other reasonable circumstances.

We may correct typographical, pricing, availability or descriptive errors when identified. Product availability may change without advance notice.

Product prices and applicable charges are displayed on the website at the time of purchase. Where applicable, taxes, delivery charges or other compulsory charges will be disclosed as required.

Promotional offers, discounts, coupons and special prices may have their own conditions, validity periods, product restrictions, quantity limits or eligibility requirements.

We do not intend to use a promotional statement to misrepresent the actual price, availability or characteristics of a product.

If a material pricing or listing error occurs before an order is accepted, we may contact the customer to clarify the order or take appropriate action permitted by applicable law.

Placing an order is a request to purchase the selected product. An order confirmation or order acknowledgement does not necessarily mean that the order has been finally accepted for fulfilment.

We may contact you to verify order information, delivery details or other necessary information. An order may be cancelled or declined where permitted by law, including where there is a genuine issue involving product availability, pricing or suspected fraudulent or abusive activity.

When an order is accepted for fulfilment, the order details, applicable price and other terms presented to you at the relevant stage will apply to that transaction, subject to applicable law.

Cartizo currently offers Cash on Delivery (COD) for eligible orders and locations.

For COD orders, the applicable order amount is payable at the time of delivery according to the process followed by the delivery partner.

We may use order verification or confirmation procedures before dispatch. If required information cannot be reasonably verified, an order may be held or cancelled subject to applicable law.

Customers should accept delivery only after reviewing the order information and following any applicable delivery instructions.

Delivery timelines shown on the website or communicated after ordering are estimates unless expressly stated otherwise. Delivery may be affected by courier operations, weather, public holidays, remote locations, incorrect addresses, customer availability and other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable contact details. If an address is incorrect or incomplete, additional delivery attempts or charges may arise where applicable.

We may use third-party logistics and courier providers to deliver orders. Tracking information, where available, may be provided by the relevant delivery partner.

Cancellation, return, exchange and refund requests are governed by our separate Return & Refund Policy and any rights that cannot legally be excluded or restricted under applicable law.

The applicable policy may specify request windows, product condition requirements, packaging requirements, excluded situations, inspection procedures, return shipping arrangements and refund procedures.

Nothing in these Terms is intended to remove or reduce a consumer right that is mandatory under applicable law.

If you have an issue with an order, contact us as soon as reasonably possible with your order number and relevant details so that we can review the matter.

Where appropriate, we may request photographs, videos, packaging information, delivery details or other evidence needed to investigate an issue.

Any review, inspection, replacement, refund or other resolution will be handled according to the applicable policy, the circumstances of the case and applicable law.

If the website allows you to submit reviews, comments, photographs, feedback or other content, you are responsible for ensuring that the content is lawful, accurate and does not infringe another person's rights.

• Do not submit fraudulent, fabricated or deliberately misleading reviews.
• Do not impersonate another person or business.
• Do not submit abusive, threatening, discriminatory or unlawful content.
• Do not upload content containing another person's private information without appropriate authorization.
• Do not submit content that infringes copyright, trademark or other intellectual-property rights.

We may moderate, remove or decline to publish content where permitted by law and according to our website rules.

Unless otherwise stated, Cartizo and its licensors own or control the intellectual-property rights in the website's branding, logos, text, graphics, product-page presentation, original images, layout, design elements and other content.

You may access and use the website for personal, lawful shopping purposes. You may not reproduce, copy, modify, distribute, sell, publish, scrape or commercially exploit Cartizo content without appropriate permission, except where permitted by law.

Cartizo, its name, branding and logos may not be used in a manner that suggests an unauthorized affiliation, sponsorship or endorsement.

You must not use the website to:

• Break or attempt to break any applicable law or regulation.
• Commit fraud or deliberately provide false information.
• Abuse COD ordering, including repeated intentional false orders or delivery manipulation.
• Attempt unauthorized access to accounts, systems or website infrastructure.
• Introduce malware, harmful scripts or other malicious code.
• Scrape or systematically copy website content without authorization.
• Interfere with the normal operation or security of the website.
• Use Cartizo content or information to mislead other consumers.

We may take reasonable steps to protect the store, customers and business from abuse, subject to applicable law.

Our store may rely on third-party services such as Shopify, logistics providers, analytics tools, advertising platforms, payment or COD-related services, communication tools and other technology providers.

Third-party services may have their own terms, policies and limitations. Where you interact directly with a third-party service, that provider's terms may also apply.

We aim to keep Cartizo available and functioning properly, but we cannot guarantee uninterrupted access at all times.

Website availability may be affected by maintenance, Shopify or third-party service interruptions, network problems, security incidents, technical failures or other circumstances.

To the extent permitted by applicable law, Cartizo does not guarantee that every website page, product listing, image, description or third-party service will always be completely error-free, uninterrupted or available.

Product information should be considered together with the instructions, warnings, specifications and other information supplied with the product, where applicable.

Nothing in these Terms excludes or limits liability, rights, remedies or obligations that cannot lawfully be excluded or limited under applicable law.

To the extent permitted by applicable law, you agree to be responsible for losses, claims or reasonable costs arising from your unlawful use of the website, your intentional misuse of the services, or your violation of these Terms or another person's rights.

This provision does not apply to the extent that a claim results from Cartizo's own conduct that cannot lawfully be excluded or shifted to the customer.

These Terms are intended to be governed by the laws applicable in India, subject to mandatory consumer-protection rights and any jurisdictional rules that cannot lawfully be excluded.

If you have a concern about an order or service, we encourage you to contact Cartizo first so that the matter can be reviewed and, where appropriate, resolved through customer support or the applicable grievance mechanism.

Nothing in these Terms prevents a consumer from using a statutory consumer-redressal mechanism or other remedy available under applicable law.

We may update these Terms from time to time to reflect changes to our products, services, website, business practices, technology or applicable legal requirements.

The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after an update may be subject to the revised Terms, to the extent permitted by applicable law.