1. Order Processing

Once an order is successfully placed, Cartizo processes the order for fulfilment and dispatch. Processing time can vary depending on product availability, order volume, verification requirements and courier operations.

You may receive order and shipping-related communication through the contact details provided at checkout.

2. Delivery Timeline

Delivery timelines depend on the destination PIN code, courier network, shipment volume and other operational factors.

As a general estimate, orders may take approximately 3 to 7 business days after dispatch for delivery within serviceable areas in India.

3. Delivery Areas

Cartizo currently focuses on deliveries within India through available courier and logistics partners.

Serviceability depends on the destination PIN code and the courier network available for that location. If a PIN code is not serviceable, we may be unable to complete delivery to that address.

4. Shipping Charges

Any applicable shipping charge will be shown during the ordering process or communicated with the applicable product/order information.

If free shipping is advertised for a particular product or offer, the applicable terms of that offer will apply.

5. Cash on Delivery

Cartizo currently accepts Cash on Delivery (COD) as the available payment method for eligible orders.

COD availability can depend on the destination PIN code, order value, courier serviceability and other operational conditions.

Please keep the required order amount ready when the delivery executive arrives.

6. Tracking

Where tracking information is available, Cartizo or its delivery partner may provide shipment tracking details after dispatch.

Tracking information is generated and updated by the relevant logistics provider. Occasional delays between physical shipment movement and tracking updates can occur.

7. Delivery Attempts

The courier may make one or more delivery attempts depending on its operational process and the destination.

Please keep your phone available around the expected delivery period and provide accurate address information so the courier can contact you when required.

8. Address & Phone Number

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number at checkout.

An incorrect or incomplete address, incorrect PIN code, unreachable phone number or inability to receive the parcel may cause delivery delays or a failed delivery.

If you notice an error in your address immediately after placing an order, contact us as soon as possible at support@cartizo.online. We will try to assist, but changes may not be possible after dispatch.

9. Delays

Delivery may be delayed because of factors including, but not limited to:

• High order volumes or seasonal demand.
• Courier network or transportation delays.
• Weather conditions or natural events.
• Public holidays or local restrictions.
• Incorrect, incomplete or difficult-to-locate addresses.
• Remote or limited-service locations.
• Operational disruptions, strikes or service interruptions.
• Events outside our reasonable control.

If your shipment appears delayed, contact us with your order number and we will help check the available shipment information.

10. Damaged Parcel

If the parcel appears visibly damaged at the time of delivery, please inspect it carefully and contact Cartizo as soon as possible if there is a problem with the product.

Keep the outer packaging, shipping label and product packaging. Photos or a short unboxing/condition video may help us investigate the issue with the relevant logistics or fulfilment partner.

11. Wrong or Missing Items

If you receive a product that does not match your order, or an item/component appears to be missing, contact us promptly at support@cartizo.online.

Please keep all packaging and items received until the issue is reviewed. We may request photographs of the product, packaging, shipping label and the contents received.

12. Failed Delivery / RTO

If a shipment cannot be delivered and is returned to the sender, it may be recorded as a Return to Origin (RTO).

Reasons can include an incorrect address, unavailable recipient, repeated unsuccessful delivery attempts, refusal to accept a COD parcel, unreachable phone number or courier serviceability issues.

If you believe a delivery attempt was unsuccessful in error, contact us with your order number so we can review the available shipment information.

13. Cancellation After Dispatch

If you want to cancel an order, contact us as soon as possible. We will try to stop processing before dispatch where operationally possible.

Once a shipment has been dispatched, cancellation may no longer be possible through the normal order-processing flow. In that situation, the applicable Return & Refund Policy may apply after successful delivery.

14. Returns & Refunds

Shipping and delivery issues that require a return or refund are handled under Cartizo's Return & Refund Policy.

Our standard return window is 2 days from the date the order is shown as delivered, subject to the eligibility conditions and applicable consumer rights described in that policy.

15. Shipping Support

For questions about an order, shipment, delivery delay, address issue or tracking, contact Cartizo Customer Support:

Email: support@cartizo.online

Please include your order number, registered phone number and a short description of the issue whenever possible.

16. Policy Changes

Cartizo may update this Shipping Policy when our shipping partners, fulfilment process, products, operational practices or legal requirements change.

The latest version will be published on this page with the applicable “Last updated” date.