Select the product you want, add the required details at checkout and complete the order using the available payment option. Cartizo currently offers Cash on Delivery for eligible orders.

Cartizo currently accepts Cash on Delivery (COD) for eligible orders and serviceable locations.

Contact us as soon as possible after placing your order. We will try to help before the order is dispatched, but changes may not be possible after dispatch.

Email us at support@cartizo.online. Please include your order number whenever possible.

Delivery generally takes around 3 to 7 business days after dispatch within serviceable areas in India. Actual delivery time can vary by location, courier operations and other circumstances.

We focus on deliveries within India. Availability depends on whether your PIN code is serviceable by our logistics partners.

Where tracking is available, shipment tracking information may be provided after your order is dispatched.

The courier may make another delivery attempt depending on its operational process. Keep your phone available so the delivery partner can contact you if required.

RTO means Return to Origin. It can happen when a shipment cannot be delivered, for example because of an incorrect address, an unavailable recipient, repeated unsuccessful attempts or refusal of a COD parcel.

Our standard return request window is 2 days from the date the order is shown as delivered, subject to the conditions in our Return & Refund Policy and applicable consumer rights.

Normal change-of-mind returns generally require the product to be unused, complete and in its original condition and packaging. Exceptions or remedies required by applicable law may apply to defective, deficient, wrong or materially different products.

Contact us as soon as possible at support@cartizo.online. Keep the product, packaging and shipping label. We may request photographs or other evidence to review the issue.

Contact us with your order number and reason for the request. Refunds are processed only after the applicable request is reviewed and approved under our Return & Refund Policy.

For an approved COD refund, we may ask for accurate bank-account or UPI details needed to process the refund. Cartizo will never ask for your UPI PIN, OTP, card PIN or banking password to process a refund.

Email our customer support team at support@cartizo.online.

For order-related questions, provide your order number, the phone number used for the order and a short description of the issue. Photos may be helpful for damaged, wrong or missing-item complaints.