We collect information that is reasonably necessary to operate our online store, process orders, provide customer support, improve our website, maintain business records, prevent misuse, and comply with applicable legal obligations.

We aim to collect only information that is relevant to the purpose for which it is used. You should not submit sensitive personal information through our website unless it is specifically requested and necessary for the relevant service.

Depending on the circumstances, we may use information to:

• Process and confirm your order.
• Arrange shipment and delivery to the address provided.
• Contact you about your order, delivery, support requests or important service updates.
• Respond to customer-service questions and resolve order issues.
• Maintain transaction, accounting and business records.
• Operate, secure, troubleshoot and improve our website.
• Understand website performance and advertising effectiveness.
• Detect, investigate or prevent fraud, abuse, unauthorized activity or security incidents.
• Meet applicable legal, regulatory or lawful-request obligations.

When you place an order, we may need your name, phone number, email address and complete delivery address so that the order can be processed and delivered.

Necessary order and delivery information may be shared with logistics, courier, fulfilment or other service providers involved in delivering your order. These providers should receive only the information reasonably required to perform their services.

We may also contact you regarding order confirmation, delivery attempts, address clarification, customer support, or other information directly connected with your order.

Cartizo currently offers Cash on Delivery (COD) as the payment method for orders, where available.

For COD orders, payment is collected at the time of delivery by the relevant delivery partner or according to the applicable delivery process. We may process and retain order and payment-status information necessary to confirm whether an order was successfully delivered and paid for.

If our payment methods change in the future, this Privacy Policy may be updated to describe additional payment-related processing where applicable.

Our Shopify-powered website may use cookies, pixels, local storage, tags and similar technologies. These technologies can help the site remember settings, keep the storefront functioning, understand website usage, measure conversions, improve performance and support advertising activities.

Depending on the tools enabled on our store and your location, some non-essential technologies may require consent or may be subject to available privacy controls.

Cartizo may use advertising, analytics and measurement technologies provided by third parties to understand how visitors interact with our website, measure advertising performance, identify conversions, and improve our marketing campaigns.

If enabled on our store, these technologies may include Meta Business Tools, such as Meta Pixel or other Meta measurement technologies, and/or Google advertising or analytics technologies. The information processed can vary depending on the specific integration and your privacy choices.

Such technologies may receive information such as website events, browser/device information, approximate location derived from technical information, pages or products viewed, and conversion or order-related events. We do not intentionally provide unnecessary sensitive personal information to advertising platforms.

We may use these tools for campaign measurement, attribution, audience creation, frequency measurement, fraud prevention and advertising optimization, where permitted by applicable law and the relevant platform rules.

We also aim to ensure that advertising and landing-page content is presented accurately and without intentionally misleading claims, fabricated testimonials, fake scarcity, or unsupported guarantees.

We may share personal information with selected third parties when reasonably necessary to provide the services you request or operate our business.

• Shopify and technology providers: to host and operate our ecommerce store and related functionality.
• Courier and logistics providers: to fulfil and deliver orders.
• Customer-support providers: where needed to respond to your questions or service requests.
• Analytics and advertising providers: where enabled, for measurement, attribution and advertising purposes.
• Professional or legal advisers: where reasonably necessary for legal, accounting, compliance or dispute-related purposes.
• Authorities or other parties: where disclosure is required or permitted by applicable law or a lawful request.

We do not authorize third parties to use your information for unrelated purposes merely because they receive information from us. Their own privacy terms may also apply to their processing.

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

However, no website, online transmission or storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your own devices, accounts and communication channels.

If we become aware of a data-security incident that requires notification under applicable law, we will take the steps required by that law.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining appropriate business and accounting records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

The retention period may differ depending on the type of information, the reason it was collected, operational requirements and applicable legal obligations.

Depending on applicable law and the circumstances of the processing, you may have rights or choices relating to your personal information. These can include:

• Requesting information about personal data we process about you.
• Requesting correction or updating of inaccurate information.
• Requesting deletion or erasure where applicable.
• Withdrawing consent where processing is based on consent, subject to applicable limitations.
• Raising a privacy-related grievance or complaint.
• Managing certain cookie or advertising preferences through available browser, device, platform or Shopify privacy controls.

To make a privacy request, contact us using the details at the end of this policy. We may need to verify the request before taking action in order to protect customer information from unauthorized access.

Cartizo sells products that may be intended for children, but the website and purchasing process are intended to be used by parents, guardians or other authorized adults.

We do not knowingly ask children to provide unnecessary personal information directly to us. If you believe that a child has submitted personal information to Cartizo without appropriate authorization, please contact us so that we can review the matter and take appropriate steps where required.

Our website may contain links to third-party websites, apps, platforms or services. If you follow a third-party link, that third party's own privacy policy and terms may apply.

Cartizo is not responsible for the privacy, security or content practices of third-party websites that we do not control.

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, third-party services, legal requirements or data-processing practices.

When we make changes, we may update the “Last updated” date shown at the top of this page. Where applicable, material changes will be communicated through appropriate means.